Service Ambassadors

Our Service Ambassadors know how to manage an influx of cars and keep the service drive organized. Using a mapped-out floor plan, our attendants are able to maximize all available parking space to ensure safety and security. Some responsibilities also include placing floor mats and seat covers inside of each vehicle as well as checking the tire tread and wheel alignment to decrease the wait time for each customer.

  • Professional team
  • Safe and efficient parking methods
  • Clean, neat uniforms
  • Hands-on approach

Wash
Attendants

We know how important wash quality is on customer surveys. The cleanliness of all vehicles is not only a direct reflection of our entire service team, but more importantly: your business. To ensure quality, we’ve instilled a rigorous wash plan to ensure each vehicle exiting your lot is in pristine condition. By paying attention to the slightest detail, all service vehicles will not only be thoroughly cleaned, but they will exceed customer expectations.

  • Professional team
  • Certified training program
  • Multiples levels of quality control
  • Safety focused

Greeters

Our Greeters are the first impression of your dealership and provide a luxury-level experience as soon as your customers step out of their vehicles. Our experienced and knowledgeable staff can assist with any questions your customers may have. They direct and/or escort your customers to a service advisor to provide a positive impression of your business. From opening every door and carrying every bag, our Greeters anticipate every customer’s needs.

  • Professional team
  • Maintain an organized workplace

  • Keep a calm and professional environment

  • Customer focused

Shuttle Drivers

Our Shuttle Drivers provide a luxury experience to make your customers as comfortable as possible. From pickup to drop off, safety is our number one priority. Each driver has an impeccable driving record and realize the importance of putting the customer first.

  • Professional team
  • Dedicated drivers
  • Clean, neat uniforms
  • Safety focused

Delivery Coordinators

The delivery coordinator is the key resource who will help your customers through the new car delivery process. It is vital that the last impression a customer receives is positive and memorable. Our delivery coordinators will provide legendary service and positively impact the buying experience for your customer by ensuring that the “we-owe” process is handled seamlessly, vehicle accessories and personalization is well orchestrated, and that the customized follow up is always performed with elegance and care.

  • Professional team
  • Trained on all vehicle features
  • Customer focused

  • Delivery with a smile

Receptionists

The front line to every dealership is your Receptionist. We take time recruiting, selecting and training experienced, well-spoken and highly organized front line professionals. Not only does their crisp and attractive voice accomplish the countless phone requests, you also send a message to each customer that your dealership does whatever it takes to exceed expectations.

  • Professional team
  • Certified customer service training
  • Dedicated receptionists

  • Cross trained for all positions

Need a personalized solution?

Our onsite labor solution, combined with the most advance training in the hospitality industry, will surely take your dealership to the next level. Our experienced team will customize a program of services that is right for your dealership.

Pinnacle Automotive Hospitality has been providing services to us for 8 years.

“Customers cannot believe the service when they come in. They really like the experience when they pull into the drive and are greeted by a friendly and attentive valet.”

Tim Couey

General Manager – Stadium Toyota

The Difference.

Culture

Our culture of hospitality is established from a new team member’s first day through targeted education.These proprietary Pinnacle Standards are instilled into the mindset of all team members, gleaned from the same principles adopted by the most world renowned hospitality providers. This creates a critical and strategic shift in how we think about people and culture, resulting in improved CSI scores and customer delight.

Talent Selection

We emphasize their importance to the organization and build team members into highly specialized and compassionate guest service providers. The selection process is highly stringent, utilizing the foremost leader in talent selection for 5 star resorts. The process finds the applicants that best fit the position using their natural talents. This highly scientific process is proven to identify the right candidates with superb accuracy that will positively impact your customers.

Training and Development

Our team members are provided guest service training that is much more extensive than any other contract porter provider. In addition, their service levels are upheld by our management team and supported by our corporate team.

We specialize in pairing your dealership’s positive image with impeccable guest service, which contributes to improving your CSI scores and generates more return customers.

Technology

We’ve embraced the latest in technology and have proven that successful implementation can add tremendous value to our automotive clients. Our competitors cannot match our knowledge and operational expertise of the technology solutions used on the service drive to improve the R.O. process. We possess the strategies required to successfully implement them and maximize your ROI by our extensive experience operating cutting edge technology solutions for some of the largest and most successful automotive dealership operations in the country.

Quality Assurance

Listening to our customers and doing it right the first time is what we pride our services on each day. Our team is motivated to never take anything for granted and ensure that each associate delivers on our promise of exceptional service.

Your service drive will always be led by a Store Manager who ensures our service training is upheld at each interaction. In addition to 25 hours of service training annually, constant education of our associates is vital. Each day we take action through staff huddles which disseminate critical site specific information, guest service reminders, and updates to training modules.

Clear Value

A new standard in service excellence.

Dealerships know that more than ever, legendary service is paramount to maximizing their compensation for each sale, as well as retaining that customer for future new car sales. Savvy General Managers and Service Directors realize that contracting out to the experts at Pinnacle Automotive Hospitality Services® will not only reduce their overhead costs, but also allow them more time to focus on their expertise; sales and service.

Get customized solutions!

Raise CSI scores. Reduce overhead. Free up management.