Who We Are
A New Standard in Service Excellence
Welcome to Pinnacle Automotive Hospitality. Finally, there are porter services that deliver more than just the basics. Dealerships realize that more than ever, legendary service is paramount to maximizing their compensation for each sale, as well as retaining that customer for future new car sales.
Savvy GM’s and Service Managers realize that contracting out to real experts will not only reduce their overhead costs, but also allow them more time to focus on their expertise; sales and service.
What We Do
By contracting your service department porters to us, your dealership will benefit from a specialized culture of guest service and operational expertise that dramatically improves your overall customer satisfaction, reduces your overhead costs, and eliminates the management burdens from your in house team.
Once our Ambassadors have provided a memorable welcome and check-in, a warm escort and introduction to the service advisor engages the guest and sets the stage for a legendary experience.
We provide all of the amenities that make your Service drive a smoothly run operation such as offering your guests assistance with programming electronics, quick fixes such as light bulbs and wiper blades, tire pressure checks and Bluetooth setup.
- Dramatically improve service levels with exceptional guest service training.
- Reduce your overall costs in labor, benefits, hiring, training, and claims.
- Raise your CSI Scores with tangible results that benchmark our performance constantly.
- Highly specialized talent selection process through TalentPlusTM, bringing overall quality to your service drive.
- Generate more revenue and increase sales with our attentive approach to each guest.
- Cutting edge technology to enhance the customer experience and ensure performance standards.
Less overhead allows your team to fine tune their expertise on tasks that maintain the daily focus of the business. Pinnacle Automotive Hospitality will oversee and manage all aspects of the porter service and any other related areas based on your wishes. One simple hourly rate covers all costs pertaining to the operation such as:
“89% of customers that keep service at the same dealership will likely buy another vehicle from that dealership.”
-J.D. Power SSI Survey
At Pinnacle Automotive Hospitality, providing legendary service to our guests is our highest mission. We pledge to make every interaction with our guests a warm and memorable experience by providing care and comfort with the finest in personal service.
At Pinnacle Automotive Hospitality, “We are a team of Ladies and Gentlemen serving our Guests with warmth and passion.”
Our most important asset is our team of Ladies and Gentlemen. We will always foster diversity, respect, honesty and a commitment to their quality of life, which will maximize their talent, and deliver to our guests the passion for exceptional service that we have promised to instill.Contact Us For More Information »