Pinnacle Automotive Hospitality Expands in 2016

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By: Pinnacle Automotive Hospitality


Pinnacle Automotive Hospitality News - Pinnacle Automotive Hospitality Expands in 2016

  • A privately held company, Pinnacle Automotive Hospitality provides legendary management and staffing of service valets (porters), auto wash/detail attendants, courtesy shuttle drivers, delivery coordinators, receptionists and greeters exclusively to automotive dealerships.
  • Pinnacle provides services to domestic, foreign and luxury brands, with an unprecedented focus on culture, talent selection, guest service training, quality assurance and performance measurement.
  • Corporate headquarters in Tampa, FL., USA, is home to sales, recruiting, human resources, finance, operations and executive divisions.
  • Founded in 2013 by Michael Malatin based on his philosophy to innovate and raise the bar on what auto dealerships should demand from their service departments. Formerly, Mr. Malatin pioneered the field of healthcare parking, founding the nation’s first and largest parking management company exclusively servicing hospitals and health centers.
  • 2015 and 2016 have resulted in Pinnacle growing to more than 800 brand ambassadors working at dealerships around the country.
  • Chief People Officer, Derek Cunard, an award-winning executive is strictly focused on cutting-edge training, corporate culture and employee engagement.
  • Carefully crafted team of hospitality and guest service experts, who’s foundation is based on the same principals adopted by the world’s most renowned hospitality providers, such as Ritz Carlton.
  • Based on empirical data, Pinnacle Automotive Hospitality has developed reliable and validated metrics that ensure hospitality and performance standards of specific job functions are continuously met with excellence, allowing clients to assess overall performance.
  • Through this approach, clients are able to further distinguish their brand as a leader in delivering superior service and recognition against industry peers through measurable performance indicators.
Maximizing the value Pinnacle Brand Ambassadors deliver within our clients’ organizations has resulted in:
  • Dramatically improved service levels with exceptional guest service training.
  • Reduction in overall labor costs, benefits, hiring, training, and claims.
  • Significantly increased CSI scores with tangible results that benchmark our performance constantly.
  • Highly specialized talent selection process, improving overall staff quality and retention.
  • Implementation of cutting edge technology to streamline the vehicle service process, enhance the customer experience and ensure performance standards.
  • Positive impact on both sales and service department revenue.