A Porter is not the word that best fits our talent. Our people are truly your Ambassadors, and they are highly trained to do just that. Their purpose is more than just opening the door and providing a greeting. Rather, they set the tone with their image, body language, and an ability to provide a memorable sense of arrival to each and every guest.
We ensure that each day all Service Ambassadors are brought to speed on first time guests, VIP’s, lease ends, and other notable topics that allow our well orchestrated presentation on your service drive to leave a lasting impression.
All Service Ambassadors are led by their Ramp Captain, who is your direct on site Manager. Our Ramp Captains must possess at least three years management experience in hospitality and personnel management. Their role is to ensure that The Pinnacle Diamond Standards TM and Six Facets of Service TM are implemented each day as part of our exclusive Service Ambassador system.
Pinnacle Automotive Hospitality… talent selection, world-class training, and quality assurance at your Service Entrance each day. This is the dramatic difference which your customers will not only appreciate but also handsomely reward your dealership with their loyalty.
Auto Wash/ Detail Services
Our highly efficient team will ensure that all of the checklist items are finalized prior to presenting the vehicle to your customer. All service vehicles will not only be thoroughly cleaned, but attention to the slightest details will exceed expectations. Our Recon team will effectively handle dealer prep on new arrivals regardless of volume with a timely and well organized system. Each vehicle is inspected by the Detail Supervisor prior to being released to comply with our 22-point Diamond InspectionTM.
Courtesy Shuttle Drivers
By providing safe, quality drivers and parts runners, our service culture will always instill a comfortable and impressive image that will make your customers smile.
The delivery coordinator is the key resource who will help your customers through the new car delivery process. By working hand in hand with your customer, our coordinators will ensure that your customers leave completely satisfied. It is vital that the last impression a customer receives is positive and memorable.
Our delivery coordinators will provide legendary service and positively impact the buying experience for your customer by ensuring that the “we-owe” process is handled seamlessly, vehicle accessories and personalization is well orchestrated, and that the customized follow up is always performed with elegance and care.
“Automakers lost 12% of new sales to other brands because of poor customer service at the dealership level”
-J.D. Power SSI Survey
The front line to every dealership is your Receptionist. We take time recruiting, selecting and training experienced, well-spoken and highly organized front line professionals. Not only does their crisp and attractive voice accomplish the countless phone requests, you also send a message to each customer that your dealership does whatever it takes to exceed expectations.
A soft and sincere greeting welcomes a guest into your showroom with our impeccable Greeters. This offering is not just for highline dealerships any longer. By buffering that initial contact between your sales person and the customer, a better first impression will relax your guest and get them warmed up for a sale at your dealership.